CALL:  In the US  1-888-582-9848 (toll-free)    In Europe 00 44 114 299 8909
(Mon-Fri 8AM-6PM EST)

Al Cielo

Credit Cards Accepted at the Hotel
NONE
We can accept Visa, MasterCard or American Express cards online to guarantee a booking here, but you will not be able to use the card to settle your account at the hotel.
Minimum Stay
  • Minimum stay of 7 nights required Dec 21, 2008 - Jan 7, 2009 inclusive.
  • Minimum stay of 3 nights required Jan 1 - Dec 20, 2008 inclusive.
General
  • Earliest check in time is 2:00PM
  • Latest check out time is 10:00AM
  • Maximum occupancy is 2 people in Aire, Agua and Tierra. In Fuego triple occupancy or 2 adults and one child aged between 7 and 14 years is permitted.
  • No refunds due to bad weather or hurricanes. Including a hurricane's direct hit, near miss, or significant threat of a hurricane strike.
Children
  • Children 7 to 14 yrs accepted (room restrictions apply)
Christmas 2008 (Dec 21, 2008 - Jan 7, 2009)
  • Children 7 to 14 yrs accepted (room restrictions apply)
Deposit
  • No deposit is required on booking - you must pay in full for your accommodation at the hotel.
  • Payment at the hotel is cash only (US dollars or Mexican pesos) or travelers checks, and is required on check-in.
Cancellations, No-Shows and Early Departures
Notice PeriodApplicable Charge
Early DeparturesA penalty of 100% applies to early departures and no shows.
Low 2008 (May 2 - Jun 30, 2008; Sep 16 - Dec 20, 2008)
Notice PeriodApplicable Charge
16 or fewer days before arrival2 night(s) charge per room
APPLIES TO ALL CANCELLATIONS1 night(s) charge per room
High 2008 (Jul 1 - Sep 15, 2008)
Notice PeriodApplicable Charge
APPLIES TO ALL CANCELLATIONS1 night(s) charge per room
16 or fewer days before arrival2 night(s) charge per room

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