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Credit Cards Accepted at the Hotel
NONE
We can accept Visa, MasterCard or American Express cards online to guarantee a
booking here, but you will not
be able to use the card to settle your account at the hotel.
Minimum Stay
- Minimum stay of 7 nights required Dec 21, 2009 - Jan 2, 2010 inclusive.
- Minimum stay of 3 nights required Jan 1, 2008 - Dec 20, 2009 inclusive.
General
- Earliest check in time is 2:00PM
- Latest check out time is 10:00AM
- Maximum occupancy is 2 people in Aire, Agua and Tierra. In Fuego triple occupancy or 2 adults and 1 child aged between 7 and 14 is allowed. An additional charge of 25 USD (35 USD MAP) per night will apply and 50 USD peak
- No refunds due to bad weather or hurricanes. Including a hurricane's direct hit, near miss, or significant threat of a hurricane strike.
Children
- This hotel does not accept children under 15
Deposit
- No deposit is required except for the peak Christmas and New Year period.
- Payment at the hotel is cash only (US dollars or Mexican pesos) or travelers checks, and is required on check-in.
- A 100% deposit is required on confirmation and can be paid by credit card. Payment at the hotel is in cash only (US dollars or Mexican pesos) or travelers checks.
Cancellations, No-Shows and Early Departures
| Notice Period | Applicable Charge |
|---|---|
| 16 or fewer days before arrival | 2 night(s) charge per room except Peak Season when a 100% charge will apply |
| APPLIES TO ALL CANCELLATIONS | 1 night(s) charge per room |
| Early Departures | A penalty of 100% applies to early departures and no shows. |
Peak 2009 (Dec 21, 2009 - Jan 3, 2010)
| Notice Period | Applicable Charge |
|---|---|
| APPLIES TO ALL CANCELLATIONS | 100% charge per room |
