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Hotel Al Cielo

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Credit Cards Accepted at the Hotel
NONE
We can accept Visa, MasterCard or American Express cards online to guarantee a booking here, but you will not be able to use the card to settle your account at the hotel.
General
  • Earliest check in time is 2:00PM
  • Latest check out time is 10:00AM
  • Maximum occupancy is 2 people in Aire, Agua and Tierra. In Fuego triple occupancy or 2 adults and 1 child aged between 7 and 14 is allowed.
  • No refunds due to bad weather or hurricanes. Including a hurricane's direct hit, near miss, or significant threat of a hurricane strike.
Children
  • This hotel does not accept children under 15
Deposit
  • No deposit is required except for the peak Christmas and New Year period.
  • Payment at the hotel is cash only (US dollars or Mexican pesos) or travelers checks, and is required on check-in.
Peak (Dec 21, 2010 - Jan 3, 2011)
  • A 100% deposit is required on confirmation and can be paid by credit card. Payment at the hotel is in cash only (US dollars or Mexican pesos) or travelers checks.
Cancellations, No-Shows and Early Departures
Notice PeriodApplicable Charge
16 or fewer days before arrival2 night(s) charge per room except Peak Season when a 100% charge will apply
Early DeparturesA penalty of 100% applies to early departures and no shows.
Peak (Dec 21, 2010 - Jan 3, 2011)
Notice PeriodApplicable Charge
APPLIES TO ALL CANCELLATIONS100% charge per room

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Member of the Travel Trust Association Member of the American Society of Travel Agents

MEXICO

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Riviera Maya
suitability
families
weddings
disabled
pets
guest ratings
room:80.0%
service:94.1%
food:90.0%
facilities:88.6%
value:84.5%
overall: 87.4%
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