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Credit Cards Accepted at the Hotel
NONE
We can accept Visa, MasterCard or American Express cards online to guarantee a
booking here, but you will not
be able to use the card to settle your account at the hotel.
Minimum Stay
- Minimum stay of 7 nights required Dec 21, 2008 - Jan 7, 2009 inclusive.
- Minimum stay of 3 nights required Jan 1 - Dec 20, 2008 inclusive.
General
- Earliest check in time is 2:00PM
- Latest check out time is 10:00AM
- Maximum occupancy is 2 people in Aire, Agua and Tierra. In Fuego triple occupancy or 2 adults and one child aged between 7 and 14 years is permitted.
- No refunds due to bad weather or hurricanes. Including a hurricane's direct hit, near miss, or significant threat of a hurricane strike.
Children
- Children 7 to 14 yrs accepted (room restrictions apply)
Christmas 2008 (Dec 21, 2008 - Jan 7, 2009)
- Children 7 to 14 yrs accepted (room restrictions apply)
Deposit
- No deposit is required on booking - you must pay in full for your accommodation at the hotel.
- Payment at the hotel is cash only (US dollars or Mexican pesos) or travelers checks, and is required on check-in.
Cancellations, No-Shows and Early Departures
| Notice Period | Applicable Charge |
|---|---|
| Early Departures | A penalty of 100% applies to early departures and no shows. |
Low 2008 (May 2 - Jun 30, 2008; Sep 16 - Dec 20, 2008)
| Notice Period | Applicable Charge |
|---|---|
| 16 or fewer days before arrival | 2 night(s) charge per room |
| APPLIES TO ALL CANCELLATIONS | 1 night(s) charge per room |
High 2008 (Jul 1 - Sep 15, 2008)
| Notice Period | Applicable Charge |
|---|---|
| APPLIES TO ALL CANCELLATIONS | 1 night(s) charge per room |
| 16 or fewer days before arrival | 2 night(s) charge per room |
