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| We had a very lovely time in Merida and your hotel was an intyegral part of our happiness. First, the location is superb, so close to the zocolo - one block away. We had a junior suite, and that was ample for us. The hotel is charming - we especially liked the courtyard - we never sat in it, but it was lovely to see as we walked by. Your staff is wondeful!!!!!!!!!!!!!!!!!!! We especially remember Jorge and the other man on the front desk - then David, the bellman - then the accountant at the front desk - and then the young man who cleaned our room - they were all very friendly and very helpful. You have every reason to be very proud of your hotel, and the time will come when we return again. We have recomended your hotel to two of our friends, and they may stay with you in the near future. We hope that you do pass on our comments to your staff - we would like them to know that we had that level of satisfaction, apart from the propinas that we gave to them. One suggestion - the coffee pot is in the bathroom - where you usually find it - but it is crowded there and it would be easier to use if it were in the main room, at some convenient location. Also, a few more TV chanels in English would be appreciated. Many thanks again B. Johnson, Calgary, Alberta
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| Couldn't have been better -- great place, great service, and the prices were exactly as quoted.
P. Brown, United States
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| We had a wonderful time and I have recommended your services to several friends and family members. Casa de Balam was very well located and the staff there was friendly and well informed. R. Stone, Oakland, United States
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