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| We had an absolutely terrific time!!! Esencia was to die for. The property is new and it was truly beautiful. The service staff was very good and went out of their way to meet our every need. The food was exquisitely prepared. They are willing to prepare your food anyway you want and if you do not like what is offered on the menu they would have acquired and prepared what you desired. They pampered us beyond our expectation, the beach was superb and the room accommodations were over the top. We had the second floor Villa with the private dip pool. The electronics in the rooms were surprisingly cool. Flat screen TV, lights with dimmer systems, and a sound system that was out of this world. They had the foresight to wire the rooms for use with your IPOD (which we had) or if you did not they had IPODs for your use and enjoyment which we used and loved the music selections. We will go back there ASAP. Observations for improvement at Esencia - Realizing they are new some of this may go away after they are fully developed: They need to focus a little more on the intercommunication within the staff. For instance, I had planned to have a dinner in the room on Friday night, but Friday morning we met with the Chef to decide the menu and we then decided to have in the main dining. Well they set the verandah up for dinner at the room. Additionally, they charge $100 extra to "set up" for dinner on the beach or at your room which I thought was of no value. Another sample of poor communication was upon check out. We did our paperwork and afterwards I had to make an international operator assisted call and we wanted them to mail an envelope. The stamp cost $1.00 and the call was $3.33. I called the reception to pick up our bags to leave and told them I had made the call and asked if I needed to come and adjust the bill. Luis indicated that if I could please leave the cash in the room which I did. So off we go to the area for the limo to the airport and suddenly we are stopped from leaving that someone form the reception was coming out to see us. We waited there for about 10 minutes finally she shows up and wants to know about the money for the stamp and the phone call. I mean we are talking about $4.50. I told her I left the money in the room as I said I would to Luis and further told her how incensed I was that I was being held up over five bucks when I just spent over $3,000 at their hotel. I am not sure she gets it. The point is they should have never even addressed the extra money and even if I did not pay they could have chalked it off as bad debt or in reality hit my credit card. They need to expand their menu. It may be abbreviated due to the fact the restaurant area is not completed and their wine list was woefully deficient but I am sure that will improve once they have the storage etc complete. The SPA was not complete although we did have a message in the room for both of us and they did an outstanding job. All in all, minor issues that will improve with time. Escenia for us was week of bliss. We loved it!!! Thanks for your help, we will contact you when we are ready to go on vacation soon. C. Atwood, Mahwah, United States
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| Esencia was amazing. We loved everything about it except the fact that it was hard to find as it has no signage whatsoever.
C. Stockhammer, pasadena, United States
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| Thank you for all your organisation - everything worked absolutely smoothly and we had a great time. The hotels were great. Many thanks indeed for all your help - it is much appreciated. The hotel was amongst the best I have ever stayed in and I would particularly recommend Esencia because I really liked the style of the rooms and because it is easy to swim in the sea. There was nothing at all that didn't meet or exceed my expectations.
S. Pitcher, United Kingdom
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Comments represent the opinion of the relevant individual and do not reflect the views of Different World.
