CALL:  In the US  1-888-582-9848 (toll-free)    In Europe 00 44 114 299 8909
(Mon-Fri 8AM-6PM EST)

Maroma

Credit Cards Accepted at the Hotel
MasterCardVisaAmerican Express
Minimum Stay
  • No check-in or check-out allowed Dec 27, 2008 - Jan 2, 2009 inclusive.
  • No check-in or check-out allowed Dec 22 - Dec 25, 2008 inclusive.
  • No check-in or check-out allowed Nov 29 - Nov 29, 2008 inclusive.
  • Minimum stay of 5 nights required Nov 27 - Nov 28, 2008 inclusive.
  • No check-in or check-out allowed Jul 5 - Jul 5, 2008 inclusive.
  • Minimum stay of 5 nights required Jul 3 - Jul 4, 2008 inclusive.
  • No check-in or check-out allowed May 24 - May 24, 2008 inclusive.
  • Minimum stay of 5 nights required May 22 - May 23, 2008 inclusive.
  • Minimum stay of 5 nights required Jan 1 - May 27, 2008 inclusive if arriving on Thursday, Friday.
General
  • Earliest check in time is 3:00 pm.
  • Latest check out time is 12:00 noon.
  • Maximum occupancy is 2 people per room (except in the 1-Bedroom and Master Suites which can accommodate a extra bed for a third person at a charge of 100 USD per night).
  • Minimum stay requirement for Christmas/New Year 2008-9: Reservations can be made for a 5 or 11 night stay beginning December 21, or an 8 night stay beginning December 26.
  • From May 1 to December 22, young adults aged 12 and over are accepted at Maroma
  • No pets (except guide dogs) accepted
Rates
  • This hotel's rates are fixed in US Dollars, but credit cards will be charged in Mexican Pesos using a conversion rate that changes regularly in line with the banks' exchange rates.
Children
  • This hotel does not accept children under 16
Deposit
  • A deposit of 2 nights is required on confirmation except for Christmas, New Year and Thanksgiving reservations which require a deposit of 50%. A deposit of 50% is required for packages.
Cancellations, No-Shows and Early Departures
Notice PeriodApplicable Charge
No-shows100% charge
Early DeparturesIf the length of stay is shortened on a reservation or an early departure is made within the cancellation period, the guest will be charged for the entire stay as confirmed.
2008 (Jan 2 - Dec 22, 2008)
Notice PeriodApplicable Charge
17 or fewer days before arrival2 night(s) charge per room (50% for packages).
High Season (Jan 11 - May 27, 2008; Nov 23 - Dec 22, 2008)
Notice PeriodApplicable Charge
16 or fewer days before arrival2 night(s) charge per room (50% for packages and holiday reservations).
Low Season (May 28 - Nov 22, 2008)
Notice PeriodApplicable Charge
16 or fewer days before arrival2 night(s) charge per room (50% for packages and for Christmas, New Year and Thanksgiving reservations).
Christmas 2008 (Dec 23, 2008 - Jan 1, 2009)
Notice PeriodApplicable Charge
47 or fewer days before arrival100% charge per room

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