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Playa Maya

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Minimum Stay
  • Minimum stay of 7 nights required Dec 22, 2010 - Jan 5, 2011 inclusive.
  • Minimum stay of 7 nights required Apr 1 - Apr 6, 2010 inclusive.
  • Minimum stay of 7 nights required Mar 10 - Mar 24, 2010 inclusive.
  • Minimum stay of 5 nights required Jan 3 - Apr 10, 2010 inclusive.
General
  • Earliest check in time is 3:00pm. If rooms are available the hotel will gladly register you earlier.
  • Latest check out time is 12:00 noon.
  • Maximum occupancy is 4 people per room or 8 people per suite.
  • For Christmas, New Year and Thanksgiving a deposit of 50% (min 4 nights) is required. The balance is due 60 days prior to check in.
  • For short stays, full payment may be requested on confirmation.
  • Deposits (including tax) will be charged upon confirmation following receipt of a signed authorization form.
  • An initial deposit of 3 nights or a third of the accommodation cost is required on confirmation, whichever is greater. The balance will be due 60 days prior to check in.
  • A minimum stay of 5 nights is required for Deluxe Balcony rooms and 4 nights for all other rooms, except where otherwise stated above
  • Additional deposits are required for group reservations (3 or more rooms or a 2 room suite plus an additional room).
  • No pets (except guide dogs) accepted
Rates
  • This hotel's rates are fixed in US Dollars, but credit cards will be charged in Mexican Pesos using a conversion rate that changes regularly in line with the banks' exchange rates.
Children
  • Children under 10 accepted
Deposit
  • The deposit will be charged in USD, and can be charged to Discover and American Express cards as well as Visa and Mastercard. Payments at the hotel can be made by Visa or Mastercard only (in pesos).
Cancellations, No-Shows and Early Departures
Notice PeriodApplicable Charge
Early DeparturesUnused nights, early departures and no shows are non-refundable. The cancellation penalties below also apply to changes resulting in a reduction of the value of the reservation.
All dates except holidays (Jan 3 - Dec 21, 2010)
Notice PeriodApplicable Charge
between 17 and 32 days before arrival100% charge per room (100% of the deposit - i.e. the deposit will be retained)
33 or more days before arrival35 US Dollars charge per room
16 or fewer days before arrival100% charge per room
Holiday Season (Dec 22, 2010 - Jan 5, 2011)
Notice PeriodApplicable Charge
31 or fewer days before arrival100% charge per room
63 or more days before arrival35 US Dollars charge per room
between 32 and 62 days before arrival100% charge per room (100% of the deposit)

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Member of the Travel Trust Association Member of the American Society of Travel Agents

MEXICO

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Playa del Carmen
suitability
families
weddings
disabled
pets
guest ratings
room:90.0%
service:90.0%
food:93.3%
facilities:86.7%
value:96.7%
overall: 91.3%
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